UK government responds to petition calling for law change to combat console scalping

The UK government has issued an official response to an online petition calling for a change in the law to tackle console scalping.

The petition, created by Richard Glover, received over 15,500 signatures, thus sparking a response from the Department for Business, Energy and Industrial Strategy.

Both the PlayStation 5 and Xbox Series X have been in high demand since their late 2020 release, with stock selling out soon after it goes on sale. Both consoles are available to buy on auction sites such as eBay with significant mark-ups. It’s an issue we discussed during an episode of the Eurogamer Newscast, below:

The petition raises the issue of scalping groups who use bots to automatically check countless retailers, and bot scripts that allow users to buy consoles quicker than any human could.

“Both pre-orders and launch day stock were sold out instantaneously and then thousands of listings appeared on eBay at over double the RRP,” the petition reads. “A reseller group claimed to have been able to secure 3500 of these.”

The government introduced legislation that prevents the use of bots to purchase event tickets which are sold on at an inflated price back in 2018. That legislation currently does not include game consoles and graphics cards, however.

The Department for Business, Energy and Industrial Strategy said it’s discussing the issue of “bulk purchasing of high demand items like graphics cards and games consoles through automated bots with trade associations such as Ukie”.

“We understand they are currently examining further actions they can take to prevent these behaviours and are working with their retailers to improve experiences for customers purchasing their products,” the Department for Business, Energy and Industrial Strategy said.

Ukie told Eurogamer it has been in talks with the government to work out how to tackle the problem of console scalpers, but for now recommended frustrated customers should “stay patient”.

“We’ve been in constructive conversation with industry and government to determine the scale of the problem with consoles, share best practices between companies on how to tackle it and to provide advice to consumers on the matter,” a spokesperson for Ukie told Eurogamer.